Customer-centric website helps to deliver water utility services
South East Water
As a large utility company South East Water needed a website that would attract customers to use its online facilities, improve customer services and reduce communication costs by allowing greater customer access to information over the web.
A strong design to enhance the clients online branding, a concise, logical navigation system married with a comprehensive content management system. The CMS allows various departments within South East Water selective access to update everything from job vacancies to road works notices.
As a regional utility, it was imperative that SEW offered the highest levels of accessibility to its customers. Firebrand's expertise in this area ensured that compliance exceeded the highest standards in the industry.
A website that truly stands out from South East Water's competitors both in design and usability. The site also empowers the client to control their own content ensuring current and relevant information is always available to customers.
One of the many educational games developed for the site was The Aquatectives, designed to promote water conservation awareness for Key Stage 2 students. Firebrand created 4 characters to feature as Aquatectives in the knowledge-building adventure game. At a basic level it is a multiple-choice questions and answers game but with the addition of a story, animation, sound-effects and scoring system, it makes learning a whole lot more fun.