Privacy policy

This privacy policy explains how Firebrand collects information about you when you use this website and how we process and store your personal information.

Information we collect about you

We will collect and process all or some of the following personal information about you:

a) Information you provide to us – personal information that you provide to us, such as when using the contact form or any subscription forms on our website, including your name, email address, and other contact details;

b) Our correspondence with you – if you contact us, we will typically keep a record of that correspondence;

c) Website usage – details of your visits to the website and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, location data, web logs and other communication data, and the resources that you access.

How we use your personal information

In this section, we set out the purposes for which we use personal information that we collect via our website and, in compliance with our obligations under European law.

a) To communicate effectively with you and conduct our business – to conduct our business, including to respond to your queries, to otherwise communicate with you, or to carry out our obligations arising from any agreements entered into between you and us, which in some circumstances may include passing your data to third parties such as agents or contractors or to our advisors (e.g. legal, financial, business or other advisors).

b) To provide you with marketing materials – to provide you with information on our services, where you have chosen to receive these. We will ask for your consent at the time we collect your data to conduct electronic marketing. We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you or you may opt out by contacting us directly.

Transmission, storage and security of your personal information

No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal information in accordance with data protection legislative requirements.

We take appropriate measures to ensure that your personal information disclosed to us is kept secure, accurate, and up to date and kept only for so long as is necessary for the purposes for which it is used.

If a security breach causes an unauthorised intrusion into our system that materially affects you or people on your Distribution Lists, then we will notify you as soon as possible and later report the action we took in response.

Disclosures

We will not share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure is necessary for purposes of national security, taxation and criminal investigation, or we have your consent.

We use a third party provider, Campaign Monitor, to deliver email marketing. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see Campaign Monitor’s privacy notice.

Links to external sites

We may have links to other websites that are not managed by ourselves. We do not take responsibility for any information you share with these linked sites. This privacy statement covers The Firebrand website at the following address: www.firebrand.co.uk.

Email disclaimer

Any email communication and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The Firebrand website uses cookies to function effectively. We use cookies to gather information about how our website is used to help us maintain and develop our services. For example we monitor what pages and links are most popular. We do not use cookies to personally identify you or collect information about you as an individual.

You can delete/control cookies via your browser settings by following these instructions, however if you choose to block cookies then your browsing experience may be affected.

Your rights

Marketing

You have the right to ask us not to process your personal information for marketing purposes. You can exercise the right at any time by clicking the “unsubscribe” option on any electronic marketing communication sent to you or by emailing us at hello@firebrand.co.uk.

Updating information

We will use reasonable endeavours to ensure that your personal information is accurate. In order to assist us with this, you should notify us of any changes to the personal information that you have provided to us by contacting us at hello@firebrand.co.uk.

Access to your information

You are entitled to ask for a copy of the personal information we hold about you, and details about how we are processing your personal information. Please contact us using the details set out below if you would like to exercise any of these rights.

You also have the right to make a complaint to the supervisory authority if you’re not happy with how we’ve handled your personal information. In the United Kingdom, the supervisory authority is the Information Commissioner’s Office (http://www.ico.org.uk).

How to contact us

If you wish to exercise any of your rights in relation to your personal information or if you have any queries about how we use your personal information, please let us know by contacting us at the following address:

Firebrand, 3 Wish Road, Eastbourne, East Sussex BN21 4NX

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 20th May 2018.

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